Frequently Asked Questions (FAQ)
Are all products in the store ecological?
Yes, all our products are carefully selected based on ecological standards. Each product meets the standards for sustainable development, is biodegradable, free of harmful chemicals and often certified with labels such as the EU Ecolabel, Vegan Society or FSC. We make sure that they are environmentally friendly and healthy.
Are your products recyclable?
Yes, most of our products and their packaging are designed for recycling or reuse. You can find detailed information about the possibilities of processing in the product descriptions.
Are the products tested on animals?
No, none of our products are tested on animals. We only support cruelty-free brands that respect animal rights.
Do you offer products without allergens?
Yes, in our range you will find products that are suitable for people with sensitive skin or allergies. Details about ingredients can be found in the product descriptions.
Orders and Shipping
How long does delivery take?
For orders placed before 12:00 we offer same day delivery in Rotterdam and Schiedam. For other locations in the Netherlands the delivery time is 1-3 business days.
What are the shipping costs?
We offer free shipping for orders over 50 €. For smaller orders, shipping costs are 6.99 €.
Can I track my package?
Yes, after your order has been shipped you will receive an email with a track & trace number that allows you to track your package in real time.
Can I pick up my order in person?
Currently we do not offer a personal pickup option. We are working on implementing this option in the future.
Returns and complaints
Can I return a product?
Yes, you have 14 days to return a product, as long as it is unused and in its original packaging. Simply contact us via email for detailed instructions.
Can I return an opened product?
For hygiene reasons, opened products cannot be returned unless they are damaged or do not match your order.
How do I file a complaint?
If a product is damaged or does not meet your expectations, please send us an email within 7 days of receipt at contact@eco-box.nl . Include photos of the damaged product and your order number.
Discounts
Are there any discount codes available?
Yes, discount codes are regularly shared in our newsletter and on social media. Subscribe to our newsletter to stay up to date!
Contact
How can I contact customer service?
You can contact us via:
- E-mail: contact@eco-box.nl
- Phone: +31 681256382
- Live chat (available Monday to Friday, 9am to 3pm)
I didn't find an answer to my question, what can I do?
If you need any additional help, please contact us. We are always here to help!
What is an FAQ?
An FAQ, or Frequently Asked Questions, serves as a resource that provides answers to questions commonly asked by users. This section is particularly useful because it condenses valuable information in one convenient place. People often have similar queries, so including an FAQ helps address these succinctly. Understanding the purpose of an FAQ is crucial, as it allows both users and providers to communicate more effectively.
How to Use Our FAQ Section?
You can navigate our FAQ section easily, so you can quickly find the information you need. Each question is categorized, making it convenient to browse through specific topics. Furthermore, we continually update the FAQ based on user feedback and evolving trends. We encourage you to check back periodically for new additions or changes.
Why is an FAQ Important?
An FAQ page is essential for improving user experience and engagement. It not only addresses user concerns but also reduces repetitive inquiries directed to customer service. Therefore, a well-crafted FAQ can save time for both users and support teams. Additionally, it plays a significant role in enhancing search engine optimization (SEO) as it provides relevant keywords and phrases that can drive traffic to your site.
